Refund policy

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@paliwaldairy.in. Please note that returns will need to be sent to the address provided to you via email

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@paliwaldairy.in

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Milk Unfit for Consumption:
Our milk has no preservatives or additives. Maintaining optimum temperature, hence, is key to keeping the milk fresh and fit to be consumed. However if the cold chain inadvertently breaks at our end, causing the milk to sour on the day of delivery, you can request a refund for the said lot. Refund is initiated once we collect the soured milk bottles from you.

Erroneous Delivery
A delivery will be considered erroneous at our end if you intimated us in advance.If you receive a delivery despite this, you are eligible for a refund.
Refusing delivery without prior information does not qualify for refund. The following are the only admissible ways of prior intimation:

Call our customer care department.
Email our customer care department.
Update necessary information in your account on the APP.

Please note, informing the delivery boy is not admissible as formal intimation of order. The customer care department is the only authorized channel for this.

Bottle:
Accidental Breakage
We understand accidents can happen. Breakage of one bottle, the first and only first time it happens will incite no charge. Going further, each broken glass bottle will be charged at Rs.50.
In case of glass bottles, we request you to rinse and return the bottles on every next scheduled delivery.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

info@paliwaldairy.in